Praesidio Care Private Limited ("VAYU," "we," "us," or "our"), a company incorporated under the Companies Act, 2013 with its registered office in Bengaluru, Karnataka, India, operates the VAYU smart glasses platform, companion mobile applications, the website at vayuglasses.in, and all related information, content, features, tools, products, and services (collectively, the "Services"). VAYU is backed by Praesidio Care Private Limited, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Use and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
What vayuglasses.in Does Today
As of June 2026, vayuglasses.in is a marketing website and pre-order booking form. We do not operate user accounts, OTP login, online payment checkout, or a companion app through this website. We do not maintain our own customer database or servers that store your booking details long-term.
If you submit a pre-order booking, we collect only what you enter in the form: your name, email, phone number, shipping address, state/city/postal code, selected VAYU edition, profession, reason for purchase, optional prescription-lens preference, and any optional note. We use this solely to contact you about your booking, confirm your order, and coordinate shipping. Bookings are recorded in a Google Sheet (via Google Workspace) accessible only to authorised VAYU team members. We do not use your booking data for advertising profiles or sell it to third parties.
Product pages, FAQs, and blog posts describe our brand and product vision. Unless you submit the booking form or email us, we do not collect personal information from browsing those pages.
We do not collect passwords, payment card details, or device telemetry through the website today. Sections below marked (when product launches) describe our intended approach before those services collect any data — we will update this policy before collection begins.
Personal Information We Collect
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services and as permitted or required by applicable Indian law:
Contact details
- Your name, shipping address, phone number (with country code), and email address — collected today via the waitlist form
Financial information (when online payments launch)
- Credit card, debit card, UPI, and net banking information; payment details; transaction records; form of payment; and payment confirmation
- Financial information will be processed securely through RBI-compliant third-party payment processors (such as Razorpay or Stripe). We do not plan to store full card numbers on our servers
Account information (when accounts launch)
- Your username, password, security questions, preferences, and settings on the VAYU companion app and website
Order & transaction information
- Pre-order and waitlist registration details, including your profession, reason for purchase, prescription lens requirements, and selected edition — collected today via the waitlist form. Profession and prescription preference may reveal health or occupational context; we collect these only to fulfil your order and product configuration — not for profiling
- Items you view, add to your cart, purchase, return, exchange, or cancel, and your past transaction history — when e-commerce checkout is available
Device data (when product launches — not collected today)
VAYU smart glasses are designed without a camera — audio intelligence only. When the device and companion app launch, we intend the following privacy-by-design approach (this is product design intent, not current data collection):
- Voice commands and audio: Processed on-device in real time and deleted after processing unless you explicitly choose to save a recording
- No camera or video: VAYU does not include a camera; your surroundings are not recorded on video
- Location data: Only if you enable it in the companion app for features such as navigation or local recommendations
- Device telemetry: Limited diagnostics (e.g. battery, firmware version) to maintain device performance
Communications with us
- Information you include in customer support enquiries, feedback forms, emails, and any other correspondence with our team
Automatically collected information (website)
- Hosting logs: Our hosting provider (Vercel) may process IP address, browser type, and request metadata to deliver the site securely. We do not use this for profiling
- Google Fonts: We load fonts from Google; Google may receive your IP address and browser information. See Google's Privacy Policy
- Cookies: We do not currently set analytics, advertising, or tracking cookies on vayuglasses.in. We do not use Google Analytics, Meta Pixel, or similar trackers on this website
Sources of Information
We may collect personal information from the following sources:
- Directly from you: When you create an account, place a pre-order, join the waitlist, visit or use the Services, communicate with us, or otherwise provide us with your personal information
- Automatically through the Services: From your device (including the VAYU smart glasses and companion app) when you use our products or visit our website, through cookies and similar technologies
- From our service providers: When we engage third parties to enable certain technology or when they collect or process your personal information on our behalf (e.g. payment processors, shipping partners, analytics providers)
- From our partners or other third parties: Business partners, marketing partners, or publicly available sources, where permitted by applicable law
How We Use Your Information
To provide, tailor, and improve the services
We use your personal information to provide you with the Services. Today, this primarily means managing your waitlist request and contacting you about your pre-order. When additional features launch, this may include processing payments through RBI-compliant gateways, fulfilling orders, managing accounts, arranging shipping, and delivering AI-powered device features such as real-time translation, contextual assistance, and memory recall.
Marketing and advertising
We may use your contact details to send updates about your waitlist request or, where you have opted in, marketing communications by email, SMS, or WhatsApp. You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.
Security and fraud prevention
We use your personal information to detect and investigate possible fraudulent, illegal, or malicious activity and to protect public safety. If you register an account in the future, you will be responsible for keeping your account credentials safe.
Customer support
We use your personal information to provide customer support, respond to your enquiries, troubleshoot device issues (including remote diagnostics for warranty claims), and maintain our business relationship with you.
Legal compliance
We use your personal information to comply with applicable Indian law (including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as applicable), to respond to valid legal process including requests from law enforcement or government agencies, to investigate potential violations of our terms, and to protect our legal rights.
How We Disclose Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy:
- Service providers (active today): Google LLC (Google Sheets / Google Workspace) to store pre-order bookings submitted through our form; Vercel Inc. to host the website and API. Both may process data on servers outside India
- Service providers (when we launch further services): Payment processors (e.g. Razorpay), shipping partners, and cloud infrastructure — only when you use those services
- Marketing: We only send promotional email, SMS, or WhatsApp messages if you opt in separately on the booking form
- With your consent: When you direct, request, or otherwise consent to disclosure, such as to ship your products
- Within our corporate group: With Praesidio Care Private Limited and other affiliates within our corporate group
- Business transactions: In connection with a merger, acquisition, reorganisation, or bankruptcy
- Legal obligations: To comply with applicable legal obligations, respond to court orders, subpoenas, or government requests under Indian law
We do not sell your personal information. We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We do not use your personal data for targeted advertising by third parties without your explicit consent.
Data Security & Encryption
We take reasonable steps to protect personal information. Waitlist submissions are transmitted over HTTPS and stored in access-controlled systems. As we launch device, app, and payment features, we intend to apply industry-standard safeguards including encryption in transit and at rest, on-device processing for sensitive audio where applicable, and RBI-compliant payment processing through certified gateways.
- HTTPS for all data transmitted through vayuglasses.in
- Rate limiting on booking and data-rights API endpoints to reduce abuse (via Upstash Redis when configured, with in-memory fallback)
- Access controls on waitlist and internal systems — only authorised team members can view submissions
- Planned for product launch: end-to-end encryption between device, app, and servers; AES-256 at rest; edition-specific safeguards for MedPro and LegalEdge where applicable
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
Data Retention
- Pre-order bookings are kept in our Google Sheet while your order is active and for up to 24 months after fulfilment or cancellation, unless you request earlier deletion
- Automated purge: Bookings older than 24 months are automatically deleted from our Google Sheet by a scheduled retention job (see our breach & retention procedures)
- Marketing opt-in records are kept until you withdraw consent or ask us to delete your contact details
- Device and app data retention will be defined before those products launch and before any such collection begins
Your Rights & Choices
Under applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023 (DPDP Act) where applicable, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, you have the following rights:
- Right to Access: You may request access to the personal information we hold about you
- Right to Data Portability: You may request a structured, commonly used copy of your booking data (we provide this by email after verifying your identity)
- Right to Correction: You may request that we correct inaccurate or incomplete personal information
- Right to Erasure: You may request deletion of personal information we maintain about you, subject to legal retention requirements
- Right to Withdraw Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent at any time. Withdrawal will not affect the lawfulness of any processing based on your consent before its withdrawal
- Right to Grievance Redressal: You have the right to register a complaint with our Grievance Officer if you are dissatisfied with our handling of your personal information
- Right to Nominate: You have the right to nominate another individual to exercise your rights on your behalf in the event of your death or incapacity, as provided under the DPDP Act
Nomination
To register a nominee, email team@vayuglasses.in (subject: Data Principal Nomination) or use our Data Rights Portal and select Nominate a representative. Include your name, the nominee's name and contact details, and your relationship to the nominee.
Managing communication preferences
You may opt out of promotional emails using the unsubscribe link, reply STOP to SMS messages, or contact us directly. We may still send non-promotional communications about your account, orders, shipping, or warranty.
To exercise your rights, use our Data Rights Portal for automated deletion and marketing opt-out, or email team@vayuglasses.in with subject "Data Principal Request". We respond within 30 days and verify your identity using the email and phone from your booking.
Data Processors & DPAs
We use third-party processors bound by data processing terms. A current list, including Google Workspace (bookings), Vercel (hosting), and links to their published DPAs, is at /data-processors.
Personal Data Breach
If a personal data breach is likely to affect you, we will notify you and the Data Protection Board of India as required under the DPDP Act, 2023, without undue delay. Our internal response steps (detection, containment, assessment, notification) are summarised at /breach-response. Report suspected incidents to team@vayuglasses.in (subject: Security Incident).
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of 18. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we process personal information of individuals under 18 years of age.
Third-Party Websites & Links
The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply endorsement of the content on such platforms.
International Transfers
When you submit a pre-order booking, your details are stored in Google Sheets, operated by Google LLC, which may store or process data on servers located outside India (including the United States). Our website is hosted by Vercel, which may similarly process technical logs outside India. We use these providers because they are necessary to operate our booking form; access to the Google Sheet is restricted to authorised VAYU team members. Cross-border transfers rely on each processor's published Data Processing Agreement (see /data-processors). By submitting the booking form and accepting our privacy notice, you consent to this transfer for the purpose of managing your pre-order. We will update this section if we adopt additional cross-border processors.
Changes to This Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal or regulatory reasons. We will post the revised Privacy Policy on our website and update the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the updated Privacy Policy.
Grievance Officer & Contact
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Grievance Officer
Ajinkya Jadhav
Praesidio Care Private Limited
ITI Layout, Somasundarapalya
Bengaluru, Karnataka 560102, India
Email: team@vayuglasses.in (subject: Privacy Grievance) or submit via our Data Rights Portal
We will acknowledge your complaint within 24 hours and aim to resolve it within 30 days from receipt, in accordance with applicable Indian law including the DPDP Act, 2023. If your grievance is not resolved satisfactorily, you may approach the Data Protection Board of India under the DPDP Act.
For the purpose of applicable data protection laws, Praesidio Care Private Limited is the data controller / data fiduciary of your personal information.